Our policy lasts 30 days. If 30 days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it.
We only replace or exchange items if they are defective or damaged, apart from clothing purchases and in this instance will will exchange if you need another size.
There are certain situations where a refund or exchange may not be granted:
- Obvious signs of use
- Any item not in its original condition or damaged for reasons not due to our error.
To return or exchange a product, you will need to email [email protected] to explain the reason and then post the product to:
Burning Sky Brewery
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund or exchange.
If you are approved, then either:
- Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment
- Your exchange will be processed and the replacement product will be dispatched
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
LATE OR MISSING REPLACEMENT ITEMS
In this instance please contact us at [email protected]